I received an error message when I entered my billing or shipping address, what do I do?+
Make sure your credit card billing address matches the address you entered. Verify that the billing zip code matches the zip code the card is registered to.
My order does not go through, what should I do?+
If you have already reviewed your credit card information, billing and shipping address and you are still receiving an error, please contact us at firstname.lastname@example.org.
*Please only click “place order” once so you are not charged multiple times.
What do I do if I need to change or cancel my order?+
If you need to change or cancel your order contact us ASAP. However, once your order has been processed for shipping we will be unable to make any changes.
If I already placed an order, can I add to it?+
Unfortunately once an order has been placed it cannot be added to. You can place a new order for any additional products you would like.
The status of my order shows “Unfulfilled” what does that mean?+
That means that we have received your order but it has not shipped yet. Once your order ships your order status will change to “fulfilled”.
What is your return policy?+
Any products can be returned for a full refund within 30 days of purchase. All returns must be in good condition, and returned with all accessories provided at time of purchase. Customer is responsible for return shipping charges on orders under $50.
How long does the return process take?+
Once you let us know you would like to return a product, we will email you a return confirmation email. Please print this email and include it with your return. Returns will not be accepted without a confirmation email. Once we have received your return, your refund will be processed in 5 business days. Returns should be shipped to: Prestige Auto Care 15357 Magnolia Blvd #323 Sherman Oaks CA 91403.